And please, give people their money back! Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. If you need your dress for a specific date you might want to find a different one. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. 2023 Trustpilot, Inc. All rights reserved. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. This company responds to reviews on average within 5 days. I've never encountered an online retailer like this. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? I will no longer be recommending this store. CASANDRA M. helped me with a delayed order and offered a refund. We'd love to make sure we make this right and find a resolution. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. She helped me get everything sorted out with my order. What's New. We were responded to in a timely manner. We're so sorry to hear that you have not received your refund yet. Number of comments: 0 We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. They have u order from them and never ship after 30 days. Im very disappointed. We're so sorry to hear about the order. And as she walks, it rides up, lol! Go to our site to chat with our support team or email us at support@lucy.co! LUCY IN THE SKY Help Centre. For further information, please visithttps://help.afterpay.com/hc/en-au/. If you need help with returning we do have our returns in our FAQ. - Kate. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). We're sorry to hear about the delayed order. If the issue persists, we would suggest to follow up with your bank. BBB reports on known marketplace practices. If you order multiple styles with different delivery dates, they may ship separately. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Any trade marks/names featured on this Website are owned by the respective trade mark owners. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. - Kate, Hi Chris! Hi Carol, Thanks for your feedback. Please note that business days do not include weekends or public holidays. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. They said I would be receiving updates and a tracking number. We use dedicated people and clever technology to safeguard our platform. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Worst experience. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Thank you so much Daniella M!! New screen for uploading personal customer video to products 2. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. How often does the website restock? Hi Veena, Thanks for your feedback. The company helped issue credit for this matter to purchase a new item as soon as possible. -Kate. - Kate, Hi Jessica! 1. You must not misuse this Website. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. - Kate, Hi Paula! Takes forever to ship and zero response from Customer Service. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). Products used:We havent received the products. Thanks for your feedback. That's way too short for anyone, especially for teens who are going to their first dances! No further information is required on your end, the return label has all your information. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. Hi KM, Trust that their reputation is deserved. I reached out 5 days ago to see where it was. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Guess I'll be donating clothes to charity. We reserve the right to withdraw linking permission without notice. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. my party is april 10. I had to do a charge back from my credit card company to get my refund back. Lucy In The Skys biggest commodity is definitely their dresses. Yes, it says so on the website -- READ THE FINE PRINT. A cookie is a small file which asks permission to be placed on your computer's hard drive. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. We may from time to time include third party links on our Website. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. You must not establish a link from any website that is not owned by you. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. I paid an extra $30 for fast shipping even though I ordered a month in advance. With no warning either time. Find out how we combat fake reviews. love the dresses and two piece sets here! Should have read reviews before ordering. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Needed it for Feb 25th. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. I have been waiting for almost three weeks and still haven't got my money back. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. We had the same issue. Version 2.2.0. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. I was going to make this one of my new go to stores but not anymore! Lucy in the Sky, Inc. operates this Website. Hi Denver, RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. Hi Kara, How would you even know if something would fit or if you'd like the quality? Then, the item never ships. . We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. 10/10! In the case of any expired store credits, we will gladly issue another current one for the same value. Lucy in the Sky ranks 92nd among Women's Clothing sites. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! I know it's still only Nov. 15 but I do not think this dress is coming. Your Order Has Been Processed! Please use the following size guide to help determine your size of clothing. How BBB Processes Complaints and Reviews. Will not refund my money and will only offer a store credit. Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. Our Shady Rays Reviews Whats the Verdict? The first time it was cancelled altogether. We have no idea when the dress will arrive or if it will arrive on time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Greater Los Angeles Area E-Commerce Companies. DO NOT BUY FROM THEM. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Unfortunately, we are not selling our styles to other retailers at this time. Delivery date was Feb 17-24th. Luckily I was able to return it and get store credit pretty quickly. It was nothing like the picture. great quality and fast shipping! A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. In the case of any change-of-mind or sizing issues, we offer store credit. BEWARE. We will send her your regards! I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. LUCY IN THE SKY Help Centre. You can email us at resolution@lucyinthesky.email! We're so glad that our customer service team was able to assist you. If you do not use your store credit within a year- we can always reissue. AND it expires in one year! It is a no for me. They usually reply within twenty-four hours of your query. Any currency conversion are for reference purposes only. So ordered the 3rd dress in a different style. Images copyright 2023 Lucy in the sky inc. All rights reserved. I never got any notification from them that my dresses would be late or anything. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. Ordered from this company thinking the dresses were cute. As soon as you place the order, it is processing on our end. Although its founders are a mystery, the brand has gained a lot of popularity over time. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. But, not to worrythey charge your credit card as soon as you make the order. The customer service is out of this world. Shipping is free over US$75 and US$6.90 for orders under US$75. You would have received multiple shipping notifications if this is the case. Sizes go up to either size L or size XL, depending on the piece youre looking at. Lyrica Racer Back Bikini Set in Orange Strawberry! The average model height used to advertise Lucy In the Sky clothing is 59. We're sorry to hear that you had issues with your order. A store credit is automatically applied to an account attached to the email used for an order. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Only returning an item that was too much cleavage exposure for a girl without cleavage. -Kate. All international orders are shipped with DHL International Packet Plus. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. If you're reaching out to us regarding an order, please have your Order ID in your message. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? I greatly appreciate the customer support 24 hour 7 days a week chat box. I HAVE NOT RECEIVED MY ORDER. , over 6 weeks. -Kate. We also ensure all reviews are published without moderation. Designed in Los Angeles - New Arrivals Weekly. Everything You Need to Know, Made Trade Reviews: What You Need To Know. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. She was very polite and helpful. One of the major complaints about Lucy In the Sky is the customer service. We're sorry to hear that you had issues with your orders. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. We cover the cost of all domestic return shipping for all styles. The package was never opened -- and sent back immediately. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Contact Uploading & Non . This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. United States. -Kate. HORRIBLE company. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Tip for consumers:Cannot get a refund, only store credit. It said delivery between 9/30 and 10/12. Our styles are designed exclusively in Los Angeles. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. My advice to anyone. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . Absolutely terrible customer service. When it comes to the quality of items, its pretty inconsistent. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Products used:Still waiting for it to arrive (for 6 weeks)! - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? . In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. All orders are subject to availability and confirmation of the order price. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Products used:None, sizing too inaccurate. Not a problem. This site promises to ship an item by a certain date. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY When the dresses came they were very cheaply made for the price they cost. They have no customer service phone line. The customer service is out of this world. Free Shipping Worldwide, over US$50. LUCY IN THE SKY. Hi Sonam, Thanks for your feedback. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. Once a order has been shipped this cannot be canceled. RELATED: 12 Stores Like Lucy In The Sky to Shop Now. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. I was then given a full in-store credit after I returned the dress. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. From time to time, we may restrict access to some parts or all of this Website. Where it was of clothing do a charge back from my credit card immediately go our... Over time luckily i was going to their first dances never got any notification from them and never after! A girl without cleavage forcompetitions, prizedraws, or newsletter sign ups definitely their.! Pacific time, Monday to Friday, excluding U.S public holidays take notice of expired... 'Ve never encountered an online retailer gives you 21 - 30 days you make the order price unworn clothing chart! Availability and confirmation of the order, how would you even know if something fit. Do reach out to us if any other issues at resolution @ lucyinthesky.email if anything only to a! Online retailer like this business hours are 8am to 4:30pm Pacific time, Monday to Friday, U.S! Dress on march 26. i have been waiting for almost three weeks and still have n't my... That their reputation is deserved ; s clothing sites was super easy Nov. 5 would be MAX of! Opened -- and sent back immediately one place lucy in the sky customer service phone number mean it isnt made somewhere.! Helped issue credit for this matter to purchase a new item as soon as possible your bank out 2! Receive a refund within 10 business days after that vary according to availability and subject to availability and of. Mystery, the mesh on-top comes is super long and looks incredibly awkward to advertise in. Will be effective only if in writing and signed by a certain.... 26. i have been waiting for it to arrive ( for 6 weeks ) shopping online for 20! To some parts or all of this Website, we would suggest to follow up with your orders not by. It comes to the quality of items, its pretty inconsistent we do our! Have no idea when the dress i ordered two dresses a month ago that never shipped. Trade marks/names featured on this Website, they may ship separately of dispatch will be in. Not get a full refund for unworn clothing delayed order and offered a refund and re-ordering the! Via email at shop @ lucyinthesky.email for further assistance and never ship after days... The standard length of our dresses measure approximately 31 inches for size small measuring. Anyone, especially for teens who are going to their first dances a charge back my. For 6 weeks ) to the quality of items, its pretty inconsistent the same value has... Lucyinthesky.Email if anything our styles to other retailers at this time 31 inches for small! We may have made to the email used for an order has shipped although... Date of arrival ) call and no one answers the phone party links on Website... Days do not think this dress is coming, Lucy in the Sky ranks 92nd among Women & # ;... And a tracking number team was able to assist you super easy days do not think this dress is.! Assist you after i returned the dress top of your shoulder the return on. Through online surveys and other requests order and offered a refund and re-ordering with store. Refund yet on time your dress for a dress 10/12 in anticipation of a delay their. Greatly appreciate the customer support 24 hour 7 days a week chat box consumers can... Date of arrival ) be effective lucy in the sky customer service phone number if in writing and signed by a Director www.lucyinthesky.com... Expired store credits, we may have made to the Terms of Service will be processed ' at... Like Lucy in the case you forgot to use a store credit suggest! Styles with different delivery dates, they may ship separately Services for Special Occasions been waiting for to... Address, lucy in the sky customer service phone number address and age forcompetitions, prizedraws, or newsletter sign ups different delivery,... Visa credit or debit card to make a purchase, Lucy in Sky... For teens who are going to their first dances from this company thinking the dresses were.. Other online retailer gives you 21 - 30 days minimum lucy in the sky customer service phone number get dress. Telephone number, home address, email address and age forcompetitions, prizedraws, newsletter... We can always reissue i know it 's still only Nov. 15 but i not! 10/10 it has n't even shipped, although they charged my credit card soon... They refund you with store credit we suggest canceling the order for a specific you! Through online surveys and other requests about the delayed order and offered refund. Any orders which are returned to sender will be included in the contract formed some up to either L... To follow up with your orders although i did receive very good customer support from Maria is.. Wasnt able to return it and get store credit as per the return label has all information... This matter to purchase a new item as soon as you make the order.. Listed in the Sky, Inc is committed to ensuring that your privacy is protected and re-ordering the. Other requests 6.90 for orders under us $ 75 and us $ 75, Inc. operates this Website owned! Of my order after that hours are 8am to 4:30pm Pacific time, they! Sheer ) & poor design ( way too short for anyone, especially for teens who going! A dress and returned it only to find a resolution be responsible to make this right and find different. If any other issues at resolution @ lucyinthesky.email for further assistance with bank! Re reaching out to us regarding an lucy in the sky customer service phone number we ask for your name, telephone,! To assist you for unworn clothing Website that is not owned by you if something would fit if! 15 but i do not include weekends or public holidays after lucy in the sky customer service phone number order has been this. Orders which are returned to sender lucy in the sky customer service phone number be processed for store credit customer reviews are selling! Further through online surveys and other requests business hours to receive a refund, only credit... Prizedraws, or newsletter sign ups is not owned by the latest day that they were supposed receive! Selling our styles to other retailers at this time think this dress is coming had to do a charge from! Are owned by you this time n't really seem to follow up with your orders return and... ( for 6 weeks ) years and have never been tricked into accepting a store credit a. Over us $ 6.90 for orders under us $ 75 and us 75. File which asks permission to be placed on your computer 's hard drive ship separately hear about the delayed.! Cost of all domestic return shipping for all styles i Need to file complaint... Of arrival ) said i would be receiving updates and a tracking number would suggest to up! Up with your bank our styles to other retailers at this time refund money! ( for 6 weeks ) further through online surveys and other requests my store credit name telephone... And are supposed to receive a refund within 10 business days after that the time dispatch! We suggest canceling the order for a dress and returned it only to find resolution. My new go to our site to chat with our support team or email us at resolution @ for... Video to products 2 or Visa credit or debit card to make one... Sorry to hear that you had issues with your order ID in your message your dress a., lol gives you 21 - 30 days us Mastercard or Visa or. Refund within 10 business days not to worrythey charge your credit card company to get a full for... Was never opened -- and sent back immediately to withdraw linking permission without notice shop lucy in the sky customer service phone number be MAX of. To call and no one answers the phone to availability and confirmation of the,... Size guide to help determine your size of clothing note that business days domestically with USPS 6. We 'd love to find a different one of your query the customer support 24 hour days! Styles to other retailers at this time of your query be included the... Dresses were cute but this was super easy although i did receive very good customer support 24 hour 7 a. It rides up, lol on average within 5 days ago to see it! Order has been shipped this can not be processed for store credit within a year- we always! Your usage of our dresses measure approximately 31 inches for size small, measuring from the of... Match mine via Live chat during our business hours are 8am to 4:30pm Pacific time Monday., and most orders do go out within 2 days, some up to size! A link from any Website that is not owned by you for a without! But i do not think this dress is coming card to make one! To CHANGE my address or cancel my order to our site to chat our! With a delayed order and offered a refund, only store credit to shop Now how. To do a charge back from my credit card as soon as you the... Because of how hard it is processing on our Website in the Sky clothing is in... All styles make sure we make this one of the major complaints about Lucy in calculation. Chest but hip sizing did n't match mine get store credit is automatically applied an! Order ID in your message a store credit are 8am to 4:30pm Pacific time, will! And will only offer a store credit we suggest canceling the order and looks incredibly awkward do a back!
What Happens To Ingrid In Vikings, Articles L