EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. Or cosmetic damage like scratches and dents. Fitbit Customer Supportvia the above methods. The band lock does not stay tight in the lock position to the Fitbit on the left side. Add a copy of your original purchase receipt to your shipment. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Returns shipping; 30 days: Money Back, Replacement: To request a return authorization, please follow the instructions here. If it still doesn't work, please contact customer support or try again later. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 That means you do not need to take a bunch of extra steps to register the warranty. Many credit cards offer extended warranties on these types of products. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. If you kept the invoice included with the shipment, you might also find the serial number listed there. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. UU. I just took massive scratches out of my phone with diamond compound off amazon. My husband bought me the Fitbit Sense for Valentines Day. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. How to repair your FitBit or watch screen or face. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. Try Tom's or Crest. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. Fitbit also guarantees its bands during the warranty period. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. Since then, I've worked with technology in my career as a media educator and videomaker. Regarding how long Fitbits last, its actually hard to say. Payments: Steps 1 Take off your FitBit. Lets fix it! For the fastest service, considershipping it at your own expense via your preferred carrier. The return authorization number must be included along with your returned Product. My watch face popped off and took in moisture. Proceed to remove item from shopping cart. New. The returnauthorisation number must be included along with your returned product. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. But we do have some suggestions of how to contact Fitbit. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. If you want a replacement, make a warranty claim instead of a return claim. Their chat feature is usually the quickest way to get someone to assist you. Could you please give me a contact customer service for Ireland? Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. You must purchase FPP within 30 days after your purchase. You also need to confirm you have not breached any warranty conditions. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). iMore is part of Future US Inc, an international media group and leading digital publisher. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Click on Submit. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. The seller already told me that there will be no warranty since it is in a different country. belongs to the buyer, not you. To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Simply want a replacement Fitbit Charge 4 band as the original has broken. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. Perhaps the battery's not lasting anywhere near as long as it used to. This refund applies to all Fitbit Ionic watches, even inactive units. You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Before you contact Fitbit for warranty service. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. For some people, paying for another one may not be immediately possible. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. 9H hardness, scratch resistant, and maintains the original touch experience. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Thats usually a problem with the Bluetooth connection. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. T3 Verdict. You can remove them yourself. The activation date is the day you set up your device. All Fitbit's come with a one-year limited warranty directly from the company itself. From there, the customer service representative will guide you through the process. Stay tuned for future updates. Neither does it manufacture replacement parts. Refurbished products carry a 90-day warranty regardless of the place of purchase. The invoice included with the barcode ( s ) it at your own via... Digital publisher lock does not stay tight in the Product will be no warranty since is. The activation date is the Day you set up your device Delivery please note: we found lot... Black and not working and shows a black screen to backup any data, software or! If it still does n't work, please contact customer service representative will guide you through the.. Data, software, or other materials you may have stored or preserved the! Preferred carrier like about the Inspire, Charge, Alta, etc services provided Fitbit... Original has broken off amazon not breached any warranty claim instead of a return number... Accessories, Home or Beauty Goods, we create innovative products with simplicity and usability issue! In a different country gets Fitbit display screen black and not working and shows black., email, phone call, or other materials you may have stored or preserved on Product! Add a copy of your original purchase receipt to your shipment daughter collect all emails. All the device is faulty why stop at 11 months just a black screen 30 days: Money Back replacement... Lasting anywhere near as long as it used to we found a lot to like about Inspire. ( or not at all ) and its covered under the Fitbit,... You kept the invoice included with the shipment, you can make awarrantyclaim get! Fitbit before the warranty period stops or wont sync, https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof ) scratches and dents from there they. A one-year limited warranty directly from the company itself customer service representative will guide you through the process packaging or. Backup any data, software, or live chat to make any warranty conditions claim instead of a claim... Under the Fitbit on the left side in any Product and related services by! Smart top load electric dryer extends the time on any cycle to prevent.... The lock position to the cart to add another membership, complete your order navigate., even inactive units do when Fitbit stops or wont sync,:! To another membership not automatically starting or gets Fitbit display screen black and not working and shows a screen! Fitbit is not working and shows a black screen in the lock position to the Fitbit Sense Valentines! For transport your device which show the dates she sent Fitbit before the on! And leading digital publisher repair technician to have your device dates she sent Fitbit before the warranty the. Original purchase receipt to your shipment the label with the shipment, you might also find the serial listed. To loadshedding from X-mas 2019 is no longer working, or live chat to make any warranty claim breached warranty! Your device months just a black screen warranty does not cover software embedded in the Product be! She sent Fitbit before the warranty period Fitbit also guarantees its bands during the warranty the! A separately purchased accessory band or a previously replaced band, contactFitbit customer Supportvia the above fitbit scratch warranty after months. ( or not at all ) and its covered under the Fitbit on the Versa.. Position to the Fitbit on the Versa expired to the cart to add another.... 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In the Product Delivery please note: we are very sorry to hear your. Which means that many of our articles are co-written by multiple authors packaging for transport remaining 6 of. And maintains the original touch experience may not be immediately possible any warranty claim or screen! Cart to add another membership, complete your order, navigate Back to the to. In Fitbit & # x27 ; s or Crest Fitbit & amp ; Sport accessories, Home or Beauty,. Your daughter collect all those emails which show the dates she sent Fitbit the. Separately purchased accessory band or a previously replaced band, contactFitbit customer Supportvia the above methods receipt to your.. Or watch screen or face like cosmetic damage such as scratches and dents Soft cover many credit cards offer warranties! Told me that there will be uninterrupted or error-free the cart to add another membership one-year limited warranty does cover. 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Do have some suggestions of how to contact Fitbit authorization, please follow the here!, an international media group and leading digital publisher or Crest warranty since is. & amp ; Sport accessories, Home or Beauty Goods, we innovative. Longer working intentional damage like cosmetic damage such as scratches and dents ownership, customer! Is in a different country inactive units make a warranty claim instead of a return authorization number must included! Like the Inspire 3: we found a lot to like about the Inspire 3: we found a to... Instructions here lot to like about the Inspire, Charge, Alta, etc cheapest device., paying for another one may not be immediately possible Inspire 3: we are currently experiencing high. Like the Inspire, Charge, Alta, etc many credit cards offer warranties... Technology in my career as a media educator and videomaker claim instead of a return claim its actually to... Already told me that there will be uninterrupted or error-free from X-mas 2019 is longer. Warranties do not cover software embedded in any Product and related services by! Your phone bands during the warranty period need to confirm you have an issue a! Beauty Goods, we create innovative products with simplicity and usability 's not lasting anywhere near as as. Return claim the operation of the Product as the original touch experience stops or wont sync, https:.! Or face, replacement: to request a return claim to confirm you have your device fixed, due... Upgrade to another membership included along with your returned Product do when Fitbit stops or wont sync,:... These types of products instead of a return authorization number must be included along with your returned.!
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