The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. The coronavirus pandemic has left visitors with a lot of concern for a longer period. Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Subsequently despite numerous written requests to the Sydney travel agency- Nov / Dec 2020, January 2021, February . BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. . However, Bangkok Bank, a key dissenting creditor in a submission to the Central Bankruptcy Court has expressed its doubts about the firms high-flying plans to find further credit which includes an expressed intention to relaunch itself on the stock market by 2025. Should you wish to choose this option, please note the following important information:-Same value as your refund value.-Can be used as credit towards any future flights operated by THAI or THAI Smile-Can be used as credit towards other services of THAI, e.g. Due to Covid TA cancelled these flights in July. Thai Airways, or simply known as THAI, is one of the founding members of Star Alliance, the first and largest airline alliance in the world.Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. . Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? Didnt receive an activation email? If your Thai Airways flight (departing from Europe) is cancelled, and as a result you miss your connection, it's the airline's responsibility to offer you a new flight, or a full refund. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Furthermore, he or she can call you or send you an email or a verification message of the confirmed revocation process. Take a look at the following criteria for receiving refunds for your canceled flight: By accessing the main site, a tourist can obtain a refund from Thai Airways. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who were subject to flight cancellations or travel restrictions by extending the validity of their air tickets or converting their air tickets into travel vouchers equivalent in value to the amount paid for their original booking or refunding the air ticket without any fee or surcharge. Therefore, it is conceivable that you do not continue your journey. Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class . The following year, Thai lost US$369.5 million. The airline operates non-stop flights to more than 75 destinations in 35 countries. However, those who used an online travel agent to book flights but organised their accommodation separately will have to claim on their travel insurance and will be successful only if they bought one of the 50% of policies that pay out in such circumstances. This policy or feature can be very flexible for travelers. Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. ( Airfleetrating.com ) will not be held responsible for any potential damage caused by airlines or its associates. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. I've twice emailed the Sydney Thai office but as yet not a single reply. Reversals can occur for a variety of reasons. Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Neill is a journalist from the United States with 10+ years broadcasting experience and national news and magazine publications. Reservations are also probably to be reversed when the coronavirus cases rise or fall. When you do not show up for your flight, the air operator may charge you the whole amount as a no-show fee. You will also need to enter your Thai Airways account number so that the airline can process the refund correctly. People whose flights were cancelled by beleaguered airline face three-month wait over payment decision. Our flight deals will help you go on a vacation without bothering about the budget. 9. The . While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. Because of this pandemic, many passengers were unable to board their flights. For Bankman-Fried, can we infer anything from his choice to fly Alaska from San Francisco to Newark versus flying United or JetBlue on the same route, both of which offer lie-flat seating, or taking JetBlue, Delta, or American to JFK, which also offer . Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. Already have an ET account? However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. In case an air carrier delays a flight for several hours, it is likely to be revoked. It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. Several flights on THAIs flight map have been forced to cancel. THAI executive vice president for commerce Non Kalinta announced the decision on Thursday. Signing up with Executive Traveller only takes a second and lets you Passengers may additionally cancel their flights at no extra cost owing to this policy. I . On the sites first page, you can look for the Manage button. Copyright 2023 Thai Airways International Public Company Limited (THAI). It has been designed with a variety of travel factors in mind. This, according to management, is proscribing the ability of those working to rehabilitate the airlines business to operate a fuller flight schedule in response to market conditions. A flier can request cancellation through the airlines social media profiles. 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The airline has seen a better recovery than it expected, largely in part due to cargo services. -Passengers needs to contact the THAI office where the ticket was issued. Log in below. In January the airline was carrying just 2,092 passengers per day. Last year, the losses blew out to US$4.5 billion. If you have not received the activation email, simply enter your email address below, then click 'Submit'. Return trip. You can raise a refund request online by visiting the official website of Thai Airways. To be eligible for a return, you should meet certain criteria. Travelers will be required to pay the required cancellation fees in order to reverse a booking with Thai Airways. Following the Thai Airways cancellation policy, in case a passenger gets infected with a virus, the COVID-19 policy guarantees entire compliance as well as help. Already have an Executive Traveller account? In case, a passenger fails to board a flight and does not apply for money back, she/he will not be refunded any money. Visit www.thaiairways.com for more information. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. Inability to adhere to other policy norms, such as. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Well send you an email containing the activation link. In such scenarios, you will be entitled to receive compensation. The most I have every paid for Flight in Thailand on Thai was 1200 Baht . In 2017, the airline lost US$67.2 million. Following this policy, when a flight is canceled in twenty-four hours of reservation, you will receive a complete return. Whether this also applies to simple refunds is debatable. If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. 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The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. On flights departing from Europe, you may also have a right to compensation (more on this below). Please read the following reasons why a traveler may cancel a reservation with Thai Airways: A customer can cancel Thai Airways flight by using different ways depending on the timing of his or her cancellation request. The policy for refunds stated a wait of 180 days for $8000 worth of x2 business class fares to be refunded. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. Yeah agreed the price of flights have all risen recently but as I'm a frequent flyer to Thailand the voucher was fine for me as I enjoy flying with Thai. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. But to note that Thai Airways had advise refunds could be up to 180 days to be settle. Then, you should inform her/him about revocation and the reason associated with it. The amended plan comes after a marked pickup in the firms financial performance this year which has seen passenger numbers rise from 2,092 per day in January to 17,554 per day at present with regular passenger loads of 80% and above as well as better income and margins on both passenger traffic and cargo freight, which was critically important to funding and keeping the airline flying during the COVID crisis. Both of these ways have the same goal: to make your revocations easier. The company will process the refund in sequential order by no later than March 31, 2024. Also, the flight has to leave from a European Union Airport. Thai Airways resumes flights to Brussels Airport Andr Orban - 7 October 2021 1 Thai Airways will resume flights between Bangkok and Brussels on 1 November, as shown by their newly published timetable. THAI sincerely apologizes to its valued customers for any inconvenience caused during this period. The steps for utilizing the revocation feature as per the Thai Air tickets cancellation policy are mentioned below: For flyers who may want to use a conventional method to cancel Thai Airways flight, the offline process can be the best. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. How to Apply for Money Back? This website uses cookies to improve your experience while you navigate through the website. Thai Airways International are forced to cancel flights due to the coronavirus. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. Now, wait for the final response regarding the confirmation of the reversal process from the operator. Firstly open the main website of Thai Airways.2. The airline, in the course of its rehabilitation, has seen a halving of its workforce from twenty-nine thousand personnel to fourteen thousand four hundred with a resultant monthly wage bill of 700 million, reduced from 3 billion per month previously. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). It also expressed concern about the airline incurring further debt. Resend one to yourself here. It can be your reference code, ticket number, full name, and other details. From . The Thai Airways cancellation policy can be helpful in several situations. But today theyre averaging 17,554. Once your flight has been displayed, click on your reservation that needs to be reversed. It's more the lack of communication which irritates. I have waited more than a year. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. Thai government keeps the borders locked down despite industry demands to re-open. interact with our community. FILE PHOTO: Thai Airways is springing back with increased revenue and reorganisation plans approved. Sources within the airline also point to the support of the Ministry of Finance which has underlined the importance of the airline converting its current debt to equity over the next two years with a view to a renewed stock market listing in 2025. 2023 Thai Examiner. After following the cancellation, you can click on the raise a refund request. Delays, flight cancellations, and over bookings may happen on air flights reservations by the issuing airlines. 1. Please email reservation@thaiairways.se to request a refund for tickets purchased directly with THAI in Sweden. THAI may refuse refund application is made later than 90 days after expiry of e-Tickets for refundable e-Tickets. Thai Airways filed for bankruptcy protection in May 2020. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? From that, you will have the My Booking section. Thai Airways refunds possible, reorganisation approved. Re: Thai Airways Refund Feb 28, 2022, 3:20 PM Save Edward given the poor financial state they are in, you are not going to get a refund anytime soon, that's assuming that you are due a refund at all. If successfully implemented, it will see the states shareholding in the flag carrier reduced to 33% in the runup to the firm being refloated on the Stock Exchange of Thailand (SET), a development now expected sometime in 2025. THAI also has codeshare arrangements with more than 20 other airlines. third Meanwhile, Thai Airways added three more Boeing aircraft to its fleet just this week. If the fare terms did allow for a full refund if you cancelled, then you could try your credit cRD. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. Re: Thai Airways Refunds -- Latest Info? . Thai Airways cancelled the flight in March last year and Browne has been trying to get the money back ever since. Furthermore, this air carrier can benefit certain passengers who are experiencing health problems comparable to those induced by the virus. Fill out the form with the correct reversed flight information and submit it to the carrier. 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