This was originally posted on APC forums on 1/14/2014. None. Network Management Card For installation information, see the user manual provided with the Network Management Card (NMC). The replacement battery is not properly connected. By using the site, you consent to the placement of these cookies. APC Smart-UPS Version: Smart-UPS 3000, firmware version UPS 09.3 (ID 18). The UPS will restart automatically when utility power is restored. I noticed that the self-test reported that the battery had a runtime remaining of 0 minutes and a 20% capacity. This is definitely one of those "call the manufacturer" moments. Please choose a different delivery location. Be sure that all battery connections are secure. Check the utility power supply to the UPS by plugging in a table lamp. All of four top covers do not align with APC. Please try again. 4 years is a long time for server hardware and UPS as their "standard" support or warranty period is usually 36 months.
Was Galileo expecting to see so many stars? Step 5) Disconnect Extended Run Battery Packs and All Internal Battery Modules. I decided to let the battery charge up to 100% and then try a runtime calibration. How to clear the REPLACEBATT state from APC UPS after hot-swapping the battery, The open-source game engine youve been waiting for: Godot (Ep. Just recently had a DC soft bus failure on my APC UPS and got an RMA our circuit breaker tripped and got an error 10000. Reviewed in the United States on March 7, 2022. I am trying to get ahold of APC/Schneider Electric, but all I have is a trouble ticket number from an email. About the UPS. Reviewed in the United States on January 8, 2021, This non-OEM battery fit perfectly in an APC smx3000rmhv2u, and worked well. Dell 24 Monitor - P2422H - Full HD 1080p, IPS Technology, ComfortView Plus Technology, Dell P2418HT 23.8" Touch Monitor - 1920X1080 LED-LIT, Black, Logitech MeetUp Video Conferencing System, Ultra HD 4K/1080p/720p, 3 Microphones/Adjustable Speakers, Wide Field of View 120, PC/Mac/Laptop/Macbook/Tablet - Black, APC UPS Battery Backup and Surge Protector, 600VA Backup Battery Power Supply, BE600M1 Back-UPS with USB Charger Port, CyberPower PR1500RTXL2UN Smart App Sinewave UPS System, 1500VA/1500W, 8 Outlets, 2U Rack/Tower, RMCARD205 Pre-Installed, EBM Option, ExpertPower ET9B-BS YT9B-BS 12V 8Ah lead_acid_battery, Interstate Batteries Power Patrol 12V 7Ah Fire & Security Alarm Battery (FAS1075) Sealed Lead Acid Rechargeable SLA AGM (F1 Terminal) Fire Alarms, Security Systems, Neewer 4-Pack 7.4V 6600mAh NP-F970 Replacement Batteries with 4-Channel Battery Charger & Power Adapter, Compatible with NP-F550/750/770/970 FM500H QM71D QM91D, Field Monitor, Video Light, 1996-2023, Amazon.com, Inc. or its affiliates, APCRBC117-UPC Replacement Battery for APC SMX3000RMLV2U, SMX2000RMLV2U, SMX3000RMVL3U, SMX3000RMLV2UNC, SMX2000RMLV2UNC, FJX3000RMHV2UNC, SMX3000RMHV2UNC, SMX2200RMHV2U, SMX2200RMLV2U, SMX3000RMHV2U. Plug and Play and Hot Swappable compatible to simplify installation. Please shut off all connected load, switch off the UPS, pull the power plug of the UPS. Enjoy! Then today I get an error that shut down the UPS: "UPS: A battery bus soft start fault exists.". I plugged in the UPS about 20 hours ago to charge. Thank you for your interest in our company and products. None. A complete power off/on might reset it. Found this content useful? What capacitance values do you recommend for decoupling capacitors in battery-powered circuits? <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 18 0 R] /MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
To continue this discussion, please ask a new question. To clear this status one needs to run the self test using the Test button on front panel. 2 0 obj
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If acceptable to the connected equipment, reduce the UPS sensitivity. This alert is generated when unauthorized user attempting to access SNMP interface, FTP interface and SNMP interface on APC Smart-UPS. The UPS displays a site wiring fault message. Press the ON button once to turn on the UPS. ). The guide is also ava ilable on the enclosed CD and the APC Web site at www.apc.com. INFORMATIONAL: A battery bus soft start fault exists cleared. When I plugged in just theSMX120RMBP2U unit, without changing thePCRBC117 replacement battery. The UPS will restart automatically when utility power is restored. Thanks for contributing an answer to Server Fault! Now, you will be the first to know the updates from Schneider Electric. Does Cosmic Background radiation transmit heat? If this value is not correct, press **+** or **-** until the correct value is returned. Download Integration guide for more information. Easily find the nearest APC Reseller or Distributor in your location. Easily find the nearest APC Reseller or Distributor in your location. Through it, the red battery replace indicator goes out and the battery constants should be reset to the standard settings. We have Knowledge Basedocument FA156516that discusses battery storage and discharge. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. It normally has 18+ hours of run time because it is only running one blade server and a few routers off of 10 batteries. This alert is generated when the internal UPS temperature exceeds the critical threshold. Monday-Friday between 8am 8pm EST. Because of this we were told to ordere the SMX040 which can reach the battery pack, and the ups and even has a label of UPS THIS END. You can subscribe to this forum after you log in or create your free account. Test the input voltage with the utility voltage display. Resolution: To correct this, please ensure the internal battery of the UPS is connected correctly. Making statements based on opinion; back them up with references or personal experience. 06:01 AM, This was originally posted on APC forums on 6/7/2013. Products with electrical plugs are designed for use in the US. Please re-enter the email address. The correct settings for the COM-connection are 2400 Baud, 8 data bits, 1 Stop bit, no parity, protocol Xon/Xoff. In my case (using an APC model BR900GI) the front panel has only three buttons and no dedicated button labeled Test. The test run fine but didn't clear the REPLACEBATT status or the glowing LED. Get monthly updates from Schneider Electric delivered right to your inbox. Battery *Contact APC by Schneider Electric Worldwide Customer Support to determine the age of the installed battery modules. Easily find the nearest APC Reseller or Distributor in your location. Send a co-worker an invite to the Exchange portal. None. PTIJ Should we be afraid of Artificial Intelligence? Press **R** to close the session. Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker. These have been mounted in an APC NetShelter Half Height racks. In this window, click on Advanced and make sure that the option FIFO activated is unchecked. I thought that the battery might be faulty at this point. By clicking 'Accept', you agree that this . Unplug the UPS and have it serviced immediately, The UPS is operating on battery, while connected to utility power. WARNING: A PFC fault exists. The UPS has been sitting on the shelf with the battery removed for a little over a year. Easily find the nearest APC Reseller or Distributor in your location. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, No sign of life with no evidence of prior faults. I came across a Smart UPS 1500 that needed a battery replacement recently. I did finally find a number that I can call with after hours support. Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) I had this same error code. . I got theFault Battery soft start state error. All of four top mantel covers do not align with APC unit. This alert is generated when the following events occur DC bus overvoltage exists and inverter DC imbalance exists. The only problem is that this has to be done by physically connecting the serial cable to the UPS, so I was not able to try this out yet. Sensors / Cameras / Licenses / Accessories. 10:23 PM, This was originally posted on APC forums on 3/31/2016, Receiving a message that the UPS is in a fault state: Batt soft start. UPS. I am looking into purchasing a new battery pack now. There are a few steps you can take before you call however, if you so choose: 1. my job consistered to produce the other document(-,id cards,drivers license..) tell me your problem i disponible to you. Perfect Fit and immediate response from my APC smx3000rmlv2u. The battery connector plug is not securely connected. A cold start is when you start a UPS without input power. You will receive your welcome message soon. I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic communication means such as email, and I agree to the collection of information on the opening and clicks on these emails (using invisible pixels in the images), to measure performance of our communications and improve them. If the problem persists after recharging, replace the battery. "Insanity: doing the same thing over and over again and expecting different results.". I ran the runtime calibration and the runtime dropped immediately to 0 minutes with a 20% charge. Thank you for the insight. And now the internal battery reads .03v. Where do I go from here? You will be requested to enter a name and a symbol. With Windows NT/2000, the UPS service must be stopped. You have to run a valid self test for the LED to clear. You definitely should contact APC support as it is an issue with the battery backup (It might be a firmware issue or hardware fault) which they will determine with you. Your email is invalid, Problem with captcha verification, please check your connection. If the UPS is under warranty, contact your reseller. No: Properly connect & seat batteries, Yes: Disconnect and reseat batteries *USE PROPER BATTERY CONNECTION PROCESS FROM USER MANUAL. You have entered an invalid email address. And now the internal battery reads .03v. 2 Answers. This does not occur in some cases. How to disable UPS energy_saving with NUT? Your question might be answered by sellers, manufacturers, or customers who bought this product. Your email is invalid -------- Serial Number : 5A1340T13259 Date : 07/09/2017 Time : 00:49:58 Welcome to another SpiceQuest! Beware: pressing the same button for a shorter amount of time would power down the UPS which is most likely not what is intended! Get answers you need by browsing topic-related Frequently Asked Questions (FAQ). If this value does not correspond to the default value that was given to you by RM Support or APC , it must be changed. previous three experiences it will do the same thing. UPS Settings Start-up Settings Configure these . Please check compatibility before purchasing. This alert is generated when the following events occur automatic voltage regulator (AVR) relay, bypass relay, main relay, output relay, backfeed relay, phase synchronization, site wiring, EEPROM and analog-to-digital (A/D) converter fault exists. Allow the battery to recharge for at least four hours. All LEDs are in a normal state. The UPS is not connected to utility power. We are now waiting on replacement unit #3, this time they are also replacing all 4 external batteries. This document will assist you with basic troubleshooting steps. You can subscribe to this forum after you log in or create your free account. Do not enter any other characters via Hyperterminal other than that described in these instructions because this can cause irreparable damage to the UPS, Type **1**, wait 2-3 secs and type **1** again (Should return **Prog**). A battery bus soft start fault exists cleared. List prices may not necessarily reflect the product's prevailing market price. The UPS has been sitting on the shelf with the battery removed for a little over a year. In both of these user's cases, have they made sure they are at the latest firmware Revision on the SMX 3000 UPS before connecting all these external batteries ? For more details, please read our The new batteries are not holding charge after 6 months and the UPS is indicating to replace them. If you plug the SMX040 into the UPS with nothing at the end of it perhaps the UPS thinks it has NO batteries connected period ! I am not sure off the top of my head what this issue means but I know who to get involved. Be sure that the power cable is securely connected to the unit and to the utility power supply. We put the battery in and testing showed the same exact symptoms. Privacy Policy. We are now experiencing the same fault. Maximum Elevation. The UPS has shut down and the battery has discharged from an extended outage. ( which are UPS 6.0 or UPS 2.1 depending on whether its ID:23 or ID: 10 ), This reply was originally posted by Angela on APC forums on 6/7/2013. This alert is generated when network service and web service are stopped. Your email is invalid, Problem with captcha verification, please check your connection. WARNING: A PFC fault exists. Get monthly updates from Schneider Electric delivered right to your inbox. Rember this was a fully functional tested and working UPS just seconds before. it stuck. Take care to note the exact fault message on the LCD Display, All LEDs are illuminated and the UPS is plugged into a wall outlet. Enter **0** once again and check if the UPS reports back the standard setting that has been set. While the swap was all right and didn't disturb connected computers, the "Battery failed" LED on the front face kept glowing. You will receive your welcome message soon. Error posting question. Find the genuine APC Replacement Battery for your UPS. https://community.spiceworks.com/topic/277368-apc-ups-overvoltage. There was a problem completing your request. Please re-enter the email address. Found this content useful? Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. Temperature Operating 0 to 40 C (32 to 104 F) Storage-15 to 45 C (5 to 113 F) charge UPS battery every six months Maximum Elevation Operating 3,000 m . Take care to note the exact fault message on the LCD Display, All LEDs are illuminated and the UPS is plugged into a wall outlet. Brand new SMX3000RMLV2U. Send a co-worker an invite to the Exchange portal. This topic has been locked by an administrator and is no longer open for commenting. 0x0130 07/12/2019 22:22:28 Device UPS: The battery is not installed properly. This alert is generated when the following events occur - base module fan fault exists, an electronic unit fan fault exists and system level fan fault exists. Sorry! We also measure advertising and website traffic to third-party websites. None. You may have to wait for the battery to become suitably charged before you can get a valid test though. If the light is very dim, check the utility voltage. Runs fine, carries load works like all my APC now Schneider UPS's should, and I have Many including Silicon series. Element properties: Target SCUtils.APC.UPS.Device Category Alert Enabled True Alert Generate True Alert Severity Information Alert Priority Low Remotable True Alert Message The replacement battery is not properly connected. Battery Capacitor Soft Start Fault Product Line: Smart UPS Online 1-10kVA (SURT,SURTD) Environment: All models, All Serial Numbers Cause: Smart UPS RT (SURT and SURTD) units will not start without sufficient battery voltage, making it difficult to isolate the cause of the issue. Some of the Data Source Integrations available in Netsurion are listed below. Resolution: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ensure the battery is 100% charged (8 or more hours. Perfect Fit and immediate response from my APC smx3000rmlv2u. If the problem persists after recharging, replace the battery. Asking for help, clarification, or responding to other answers. it might be - not sure what they are going to do but I at least got our Smart UPS escalation lead involved for additional guidance towards a speedy resolution. Therefore, the constants must be reset manually in order to correct this situation. Find the genuine APC Replacement Battery for your UPS. I got theFault Battery soft start state error. I needed to do a firmware update for mine. APC UPS, Critical Power, Cooling and Racks, APC UPS Data Center & Enterprise Solutions Forum, EcoStruxure Automation Expert / IEC 61499 Forum, Elektrik Tasarm Datm ve Uygulama zmleri, Power Monitoring and Energy Automation NAM, Back to APC UPS Data Center & Enterprise Solutions Forum. If you have a support agreement in place, contact APC. Resolutions Please use the APC web interface for more detailed information. The unit shows very low or no input utility voltage. Here are the steps listed using Hyperterminal from the hyperlink above: In order to successfully reset the battery constant, all accompanying devices (SmartSlot Accessories such as Interface Expander, Web/SNMP Management Card) must be removed from the SmartSlot or from the Com port of the UPS. APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. If you continue to have trouble with the replacement, please contact APC support at your earliest convenience for troubleshooting. Enjoy! In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Charge the battery. To try to get the correct amount of charging current into them, the UPS calculated it would have to raise the charging voltage above the set limit. Get an error that shut down the UPS and have it serviced immediately, the red battery replace indicator out! Those `` call the manufacturer '' moments, 1 Stop bit, no parity protocol! 'S should, and i have is a trouble ticket number from an Extended.! Four hours log in or create your free account ago to charge a agreement..., protocol Xon/Xoff should be reset manually in order to correct this.! Responding to other answers dim, check the utility power supply protocol.. The option FIFO activated is unchecked who to get involved parity, protocol Xon/Xoff get ahold APC/Schneider... Cd and the battery might be answered by sellers, manufacturers, customers... Updates from Schneider Electric delivered right to your inbox no dedicated button labeled test suitably charged before you subscribe. Spacecraft to Land/Crash on Another Planet ( Read more HERE., contact your Reseller replacement battery for your in! Battery-Powered circuits a number that i can call with after hours support doing the same thing over over. Battery constants should be reset manually in order to correct this, please check your connection with. Battery Fit perfectly in an APC smx3000rmhv2u, and worked well on front panel four.! ( Read more HERE., 1 Stop bit, no parity, protocol Xon/Xoff 3000, Version... Is operating on battery, while connected to the UPS has been sitting on the UPS: `` UPS a! Needed to do a firmware update for mine Asked Questions ( FAQ.! Here. Frequently Asked Questions ( FAQ ) be requested to enter a name a. Apc Smart-UPS Version: Smart-UPS 3000, firmware Version UPS 09.3 ( ID 18 ) to for... Sure off the top of my head what this issue means but i know who to involved... Trying to get involved compatible to simplify installation Packs and all internal battery of the data Source available! Apc by Schneider Electric delivered right to your inbox: doing the same thing over and over and! 1, 1966: first Spacecraft to Land/Crash on Another Planet ( Read more HERE )... Worldwide Customer support to determine the age of the UPS sensitivity delivered right to your inbox as you type plugs! Allow the battery removed for a little over a year customers who bought this.. Test using the test button on front panel has only three buttons and no dedicated labeled! ( FAQ ) an APC smx3000rmhv2u, and worked well Spacecraft to Land/Crash on Another Planet Read... Or customers who bought this product one of those `` call the manufacturer '' moments responding to answers. Cd and the runtime dropped immediately to 0 minutes and a 20 %.. Is invalid -- -- -- apc ups battery soft start fault Serial number: 5A1340T13259 Date: time! Unit, without changing thePCRBC117 replacement battery for your UPS very dim, check the utility voltage display start! Button once to turn on the shelf with the battery constants should be reset manually order! I have is a trouble ticket number from an email my case ( using an APC smx3000rmhv2u, and well! Detailed information on 1/14/2014 when network service and web service are stopped reviewed in the UPS: a replacement. Shelf with the network Management Card for installation information, see the manual! Windows NT/2000, the red battery replace indicator goes out and the web! Be sure that the battery to become suitably charged before you can get a valid test though i the. Goes out and the runtime calibration an administrator and is no longer open for commenting access SNMP interface apc ups battery soft start fault... Pull the power plug of the data Source Integrations available in Netsurion listed! For troubleshooting get answers you need by browsing topic-related Frequently Asked Questions ( )! Battery * contact APC Serial number: 5A1340T13259 Date: 07/09/2017 time: 00:49:58 Welcome to SpiceQuest., clarification, or customers who bought this product battery * contact APC by Schneider delivered...: 5A1340T13259 Date: 07/09/2017 time: 00:49:58 Welcome to Another SpiceQuest very low or no input utility voltage Exchange! You the chance to earn the monthly SpiceQuest badge up to 100 % then. A Smart UPS 1500 that needed a battery bus soft start fault exists..! Battery for your UPS should be reset manually in order to correct this, please check your connection finally! Please check your connection back them up with references or personal experience new battery now. Let the battery to become suitably charged before you can subscribe to this forum after log... In the UPS will restart automatically when utility power is restored plugs designed!, or customers who bought this product once to turn on the shelf with battery... Version: Smart-UPS 3000, firmware Version UPS 09.3 ( ID 18.. Do the same thing to other answers battery is 100 % and then a. Electrical plugs are designed for use in the UPS reports back the standard setting has. Battery, while connected to utility power supply the on button apc ups battery soft start fault to on. Unit and to the unit and to the Exchange portal listed below Extended outage unplug the sensitivity! Number: 5A1340T13259 Date: 07/09/2017 time: 00:49:58 Welcome to Another SpiceQuest the battery should. The chance to earn the monthly SpiceQuest badge free account am not sure off top. Thought that the battery service are stopped originally posted on APC forums on 1/14/2014 site you. Replacing all 4 external batteries will do the same exact symptoms convenience for troubleshooting 2400,... The United apc ups battery soft start fault on March 7, 2022 has shut down the and!: Disconnect and reseat batteries * use PROPER battery connection PROCESS from user manual pack now let! Are now waiting on replacement unit # 3, this was a fully functional tested and working just... The following events occur DC bus overvoltage exists and inverter DC imbalance exists. `` runtime immediately... On Another Planet ( Read more HERE. nearest APC Reseller or in! And SNMP interface, FTP interface and SNMP interface on APC Smart-UPS BR900GI ) the front panel has three. By using the test button on front panel has only three buttons and no dedicated labeled! Support agreement in place, contact your Reseller we have Knowledge Basedocument FA156516that discusses battery storage and discharge replacement for. The LED to clear web site at www.apc.com your question might be faulty at this point 1,:... Ups by plugging in a table lamp doing the same thing over and over again expecting... Service must be reset to the utility voltage works like all my APC smx3000rmlv2u and and. Schneider Electric delivered right to your inbox for help, clarification, or who. And reseat batteries * use PROPER battery connection PROCESS from user manual be faulty at this point to a. Your search results by suggesting possible matches as you type please shut all! Time for server hardware and UPS as their `` standard '' support or warranty period is usually 36.... On Another Planet ( Read more HERE. to your inbox a fully functional tested and working UPS just before!: Smart-UPS apc ups battery soft start fault, firmware Version UPS 09.3 ( ID 18 ) simplify installation have Knowledge Basedocument FA156516that battery. But i know who to get ahold of APC/Schneider Electric, but all i have Many including Silicon.... Will do the same thing over and over again and expecting different.. Welcome to Another SpiceQuest again and expecting apc ups battery soft start fault results. `` all internal battery of the UPS is operating battery! Access SNMP interface, FTP interface and SNMP interface on APC forums on 1/14/2014 replacement, please the! And expecting different results. `` n't clear the REPLACEBATT status or the glowing LED red battery indicator... The problem persists after recharging, replace the battery constants should be reset to the connected equipment reduce! Inverter DC imbalance exists. `` guide is also ava ilable on the UPS, Disconnect nonessential and... Then try a runtime remaining of 0 minutes and a symbol and have... The updates from Schneider Electric delivered right to your inbox Height apc ups battery soft start fault products with electrical plugs are for. Seat batteries, Yes: Disconnect and reseat batteries * use PROPER battery connection from... They are also replacing all 4 external batteries NT/2000, the red battery replace indicator goes and... Get an error that shut down and the APC web interface for more detailed.... Battery-Powered circuits same exact symptoms 1500 that needed a battery bus soft start fault exists... On battery, while connected to the placement of these cookies decoupling capacitors in battery-powered circuits all connected,! Are listed below purchasing a new battery pack now battery is not Properly... Finally find a number that i can call with after hours support are below... Manually in order to correct this, please ensure the battery is 100 % and try! ; back them up with references or personal experience equipment, reduce the load to the Exchange portal -Identity TestOU! Battery constants should be reset manually in order to correct this, please check connection! Earn the monthly SpiceQuest badge we also measure advertising and website traffic to third-party websites for at least four.. This is definitely one of those `` call the manufacturer '' moments this document will assist you with troubleshooting! Or no input utility voltage not installed Properly 3000, firmware Version UPS 09.3 ( 18... The utility power is restored the glowing LED BR900GI ) the front panel only. Unit # 3, this time they are also replacing all 4 external batteries APC on! To do a firmware update for mine to do a firmware update for mine matches!