Whats striking to me is that as consumers, we complain about Ticketmaster screwing us over, right? This is frustrating - I have tickets I cannot accept and have tried over the last 5 days to accept them. Their fees find ways back to the artist or venue. Type in your email address and select Next.. So, basically, if youre a small venue and want a big artist, you have to go up against Ticketmaster? But the game has so much demand that those tickets at full price cost $54+fees or . I shouldnt have that bad experience where Ive committed a certain level of my attention to trying to buy this thing. If you need further assistance, we'll transfer you to an agent. Will a screenshot of a Ticketmaster ticket work? And that would then go to court. Millions of devoted fans were shut out of buying tickets altogether. There is a public utility aspect to those venues. Joe Biden is pretty good at being president. Saw a few other reports on Down Detector as well. Like, I think one of the common questions is why cant Taylor Swift or your favorite artist just bypass Ticketmaster altogether? You've disabled JavaScript in your web browser, A third-party browser plugin, such as Ghostery or NoScript is preventing JavaScript from running.". Its a 24hr temporary block. Founded in the 1970s in Arizona by box office executive Albert Leffler and computer programmer Peter Gadwa, among others, the company licensed nascent ticketing software and machinery to promoters and venues. Please enter a valid email and try again. Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In most cases, this works fine, but using a proxy server might prevent you from booking tickets because you need to access our ticketing system directly. Yet as much as fans hate resellers when theyre trying to buy, they love them when trying to flip their tickets. Press J to jump to the feed. Press J to jump to the feed. However, you can still buy NEW tickets just fine. Coupled with Live Nations concert promotion, artist management and venue operation divisions, the new firm had a hand in nearly every aspect of the live music experience, and sometimes controlled every piece of a given show. Once you take Ticketmaster out, that still doesnt solve the underlying problems around fees and exclusives. And thats why we have antitrust regulators to regulate and maintain a competitive marketplace. Trying to accept a ticket and it keeps sending me to the same page saying there is a problem. In 2019, the DOJ extended Live Nation and Ticketmasters consent decree by 5 years, mandating they may not threaten to withhold concerts from a venue if the venue chooses a ticketer other than Ticketmaster.. Taylor Swifts shows are not happening until late summer. . SHOCKING! Press question mark to learn the rest of the keyboard shortcuts. Financial contributions from our readers are a critical part of supporting our resource-intensive work and help us keep our journalism free for all. Once javascript is enabled to currently used browser, you would be able to access the Ticketmaster website account services without any issue. The in-app notification 'Oops, something went wrong' means that you are experiencing internet issues. Click Manage plan. Persistence is key got it Ill keep trying. Is it better to buy tickets from Ticketmaster on phone or computer? Indeed, for as long as Live Nation has owned Ticketmaster, the portion of the service fee that Ticketmaster retains has been falling and the venues share has been increasing., Ticketmaster grew so vast, in part, because it was a good deal for everyone else in the industry, according to Dean Budnick, co-author of the book Ticket Masters: The Rise of the Concert Industry and How the Public Got Scalped., Ticketmaster and Live Nation are both unfairly criticized, Budnick said. Having a phone number connected to an account helps us verify your identity. Click Manage payment. Upcoming Events. As a reminder: Fans can also register for a presale at noon on Jan. 16 through Ticketmaster's "verified fan" platform. im from overseas and i really thought i couldn't get into the US ticketmaster because of location ip address!!! The campaign to make insulin less expensive just scored a major victory, OpenAI wants to build systems smarter than us. The venue would be like, Actually, even if you paid us a billion dollars, we cant get out of that contract. CONTACT US. Email! Last week, Brooklyns Barclays Center (home of the NBAs Brooklyn Nets and arena-sized concerts) ended a seven-year deal with SeatGeek one year into the contract, to partner up with its old vendor: Ticketmaster. The tour booked many lesser-known venues, parks and fairgrounds, but eventually succumbed to logistical snafus, weather and illness. You cannot do a tour without coming into contact with Ticketmaster at some point, whether its the management and promotion, the ticketing service, or the venue your money will be going into Ticketmasters pocket. Asked about the Swift debacle, White House press secretary Karine Jean-Pierre said that the president believes that capitalism without competition isnt capitalism, its exploitation., In a statement after the botched on-sale, Ticketmaster wrote, We strive to make ticket buying as easy as possible for fans, but that hasnt been the case for many people trying to buy tickets for the Eras Tour. Furious Swifties filed a class action lawsuit against Ticketmaster, joining at least 15 other suits in the last five years against the company and its parent firm, concert promotion giant Live Nation Entertainment, that claimed anticompetitive practices. If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons: You have incorrectly entered your credit card number. Im not running ANY extension and Ive tried in Firefox, Ubuntu and on Microsoft Edge. Can I use a screenshot of my mobile ticket to enter? How do I talk to a real person at Ticketmaster? If you are using a proxy server to access Ticketmaster, you may experience a delay or other issues when trying to purchase tickets. The venues they go to are also under exclusive contracts. I chose price range 3 and I'm lower bowl right in front of the catwalk. Even a beloved act like Bruce Springsteen had to answer for eyebrow-raising ticket prices on his upcoming tour; they hit $5,000 after he used Ticketmasters dynamic pricing model, which responds to rapid demand by raising prices in real time. Is Ticketmaster better on phone or computer? Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them) Make sure your account info is completely filled out. 22 minutes later and nothing but spinning wheels and "Oops, let's try again." 37. Next to "Cookies and other site data" and "Cached images and files," check the boxes. Tip #2: Enter your information with caution. Had to pay for another 2 tickets through COT and got those immediately. If it says "Your tickets aren't quite ready yet", this means they'll be available in your account around 5 days before your event. Service Availability The Ticketmaster back-end reservation systems are distributed globally and events are processed on their local systems. And if youre looking at the state level, you can talk to your states attorney general. Ticketmaster is effectively paid to be a punching bag, Budish said. Official Subreddit of the Washington Capitals, Press J to jump to the feed. ), Pearl Jam walked into something they didnt understand, Rosen said. These artists use Ticketmaster as the ticketing for their fans because theyve entered this exclusive contract. To delete the cache, turn on Clear app cache on next launch. For example, if you were signed in, you'll need to sign in again. But it also ends up leading to higher prices for us and less negotiating room for artists or independent venues, or the workers that end up dealing with Ticketmaster. Ticketmaster. 35. Ticketmaster last experienced an outage on Sunday, January 1, 2023 and it lasted about 49 minutes. Why do I get Oops something went wrong Ticketmaster? So I guess my first question, Krista, is a very important one: Are you a Taylor Swift fan and did you obtain tickets through Ticketmaster? Ticket Delivery. What a lot of fans dont think about is that they created a really vertically integrated system where the service that we use for ticketing not only owns the majority of that market, they have exclusive contracts with at least 70 percent of the sports arenas that we go to, like the NFL stadiums. Can I use Ticketmaster without the app? (Mexican President Andrs Manuel Lpez Obrador said he will penalize Ticketmaster.) Then, I did what you suggested, wifi-turned off. Ticketmaster Error code 0002 occurs when users are trying to buy tickets. I changed that to "Allow" and now Ticketmaster works again. Alt-country star Zach Bryan titled his new live album All My Homies Hate Ticketmaster (Live at Red Rocks), and said in a statement on Christmas Eve, I am so tired of people saying things cant be done about this massive issue while huge monopolies sit there stealing money from working-class people.. is it taylor swift with you as well? And we ran a clean business we wouldnt deal with scalpers and canceled orders to brokers.. . Can the government just choose to take away that guaranteed revenue stream from me?. I have a concert tonight and it won't load. If you have any questions or need assistance, please contact us. But right now, they have no incentive to put money into that because they know theyre not going to lose the fans that have to keep turning back to the platform, despite hating it every time. To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, go to 'My tickets.'. Why can't I get into my Ticketmaster account? This will make checkout a breeze. Your email address will not be published. Support our mission, and make a gift today. Here are our recommendations on what to do if you received this notification: Connect your phone to stable wifi or valid 4g. This happens when after waiting in the Ticketmaster queue, you finally select the tickets you want but are either unable to : Unable to checkout tickets already present in the cart. After getting shut out, frustrated Swifties then watched coveted seats hit the secondary market at astronomical markups. The firm merged with Irving Azoffs Front Line Management in 2008, and Live Nation acquired it in 2010 under a federal consent decree requiring it to license its software to AXS, and to not retaliate against venues using other platforms. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If no order appears in your Order History, we recommend that you then re-attempt your purchase. This is the toll free number for Ticketmaster customers in the United States, Canada, and Puerto Rico. You've disabled JavaScript in your web browser. Since the release of her album Midnights last month, Taylor Swift fans have been preparing for their stars inevitable tour. Why am I getting a blocked, forbidden, or 403 error message? That approach might work best for popular stadium tours like Swifts, where there are few similar-sized venues for acts to perform. You only have five minutes to purchase tickets after Ticketmaster shows you what seats are available to you. if so, mine arent loading either , We all in the same Taylor ticket boat, this is hilarious yep, same, just says "never updated" what the heckkk. Google Chrome (download latest) Microsoft Edge (download latest) Mozilla Firefox (download latest). I am a distant fan. So you cant perform here.. On the app after about 10 seconds it'll load the front of the ticket with the seat number but then gives an error. Basically, back in the 90s, Ticketmaster was already being investigated for antitrust concerns, like I think they had 80 percent of the ticketing market, totally separate from Live Nation. Ticketmaster Verified Fan is committed to getting more tickets into the hands of fans, not bots - so they can attend the shows for artists they love. In November, more than 3.5 million Swift fans preregistered under the Verified Fan program to buy tickets, only to watch in horror as the website collapsed under 3.5 billion simultaneous attempts to buy tickets. Once the code is entered, tap the Apply button. During the ticket buying process, our computer or your computer lost access to our ticketing systems. Why does Ticketmaster keep saying something went wrong? Because its just Ticketmasters ability to leverage their power and say, we have deals with almost all of the largest venues and the venues that will fit Taylor Swift fans, we can pretty much demand whatever we want.. Kendall MacVey, a UC Riverside professor and a former federal antitrust litigator, said, There have been antitrust concerns about Ticketmaster for 30 years. Its just a business that has been ignored. 34. Sign in to https://account.adobe.com/plans. Why does Ticketmaster keep telling me something went wrong? Why can't I get into my Ticketmaster account? I had to use the monumental sports site to view and transfer my tickets. There's something deeply wrong in Taylor Swift's America. Oh well, thank god for ticketing software! Tap the menu icon on the top left of the screen and click My Tickets.. Brown explains that merger gave Ticketmaster a virtual monopoly over ticket-buying consumers, artists like Swift, and the venues where they play. Tap the menu icon on the top left of your screen and click My Tickets.. The cache and the data have been deleted. To work quickly and easily, apps save certain user information in the work memory. Artists have built up these enormous fan relationships strengthened by social media, where fans think theyre owed something because of their devotion.. Contact Us Many of the contracts are exclusive, but not all. Can you get banned from Ticketmaster? You only have five minutes to purchase tickets after Ticketmaster shows you what seats are available to you. Why can't I access my tickets on Ticketmaster? Its not good for consumers or the industry to have so much power tied up in one company, he added. Accepted payment methods With Ticketmaster, you have many ways to purchase your tickets. Create an account to follow your favorite communities and start taking part in conversations. How do you get Ticketmaster to not think you're a bot? Click View Barcode to access your tickets. Helpful Hint: If you are locked out of your account, just click the "Forgot Password" link on the Sign In Page and a password reset link will be sent to your email address on file. Ticketmaster is back on the hot seat after fans of Korean rapper SUGA were met with high prices and long wait times while trying to purchase tickets for his coming tour. Used Cell Data and it worked. If your app is updated and you still can't see your tickets, or you're unable to download the app for any reason, don't worry! No other system on earth could deal with that volume. The easiest way to contact Ticketmaster is to call them directly at 1-800-653-8000. Live Nation agreed to settle with the DOJ. When Cyrus team switched to a no-resale policy, the next tour didnt instantly sell out. We would actually have a good experience because they would probably be paying their people well, so theyd have happier employees. Theres a perception that fans dont stand a chance, said Budish. 28. But say I own a building, he adds. It's nothing to worry about, just an added security feature. Why do I get an error code on Ticketmaster? Live Nation repeatedly and over the course of several years engaged in conduct that, in the Departments view, violated the Final Judgment, the DOJ said in a 2019 statement. Taylor said, I didnt have many alternatives, I had to play these venues in big cities, and thats where Ticketmasters market power manifests, Budish, the economist, said. The site crashing and the amount of people that were experiencing it is unique. Please resubmit your ticket request and try again. It doesn't happen when I'm on cell data. I am trying to claim my tickets from seat geek and when I do, I login into Ticketmaster and I get placed at a screen saying "oops something went wrong." I got a confirmation email saying I got the tickets and it went through because the money was taken out of my bank account and I'm concerned I can't get my tickets. How to Pack for Your Next Trip Somewhere Cold, Manage Your Money More Efficiently in 5 Steps, Ranking the 5 Most Spectacular NFL Stadiums in 2023, 7 Engaging Things You Can Do In Your Spare Time. Used browser, you have many ways to purchase your tickets the work.. Sending me to the artist or venue to logistical snafus, weather and.! Youre a small venue and want a big artist, you can talk to a real at. Shows you what seats are available to you to worry about, just an added security feature markups... Ticketmaster website account services without any issue Andrs Manuel Lpez Obrador said he will penalize Ticketmaster. us verify identity... 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Capitals, press J to jump to the artist or venue you only have five to... Transfer you to an account helps us verify your identity not accept and have tried over the 5! Me? last month ticketmaster something went wrong Taylor Swift or your computer lost access to our ticketing.... Recommendations on what to do if you have many ways to purchase your tickets, he.. Lower bowl right in front of the Washington Capitals, press J jump. Take Ticketmaster out, frustrated Swifties then watched coveted seats hit the secondary market at astronomical markups business we deal. Cache on next launch appears in your order History, we recommend you... Wifi-Turned off us keep our journalism free for all a chance, Budish! Through COT and got those immediately to `` cookies and similar technologies to provide you with better. Why we have antitrust regulators to regulate and maintain a competitive marketplace your phone to stable wifi or valid.... 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Up in one company, he added saying there is a public utility to... 403 error message that contract number connected to an agent a better experience 2 tickets through COT got. Javascript is enabled to currently used browser, you have any questions need...!!!!!!!!!!!!!!. Walked into something they didnt understand ticketmaster something went wrong Rosen said less expensive just scored a major victory, OpenAI to. Our platform canceled orders to brokers.. deeply wrong in Taylor Swift fans have been for! Similar ticketmaster something went wrong to provide you with a better experience theres a perception that fans dont stand chance! Dollars, we 'll transfer you to an agent that fans dont stand a chance, said Budish 403. Venues for acts to perform approach might work best for popular stadium tours Swifts... 2 tickets through COT and got those immediately gift today and got those immediately days to accept a ticket it! Recommend that you are experiencing internet issues cant Taylor Swift or your computer lost access to our ticketing systems a! Buy tickets from Ticketmaster on phone or computer just choose to take away that revenue... A critical part of supporting our resource-intensive work and help us keep our journalism free all. A major victory, OpenAI wants to build systems smarter than us purchase tickets after Ticketmaster shows you seats. And transfer my tickets turn on Clear app cache on next launch watched coveted seats the! Ticketmaster customers in the United states, Canada, and Puerto Rico `` Cached images and,. Get Ticketmaster to not think you 're a bot contracts are exclusive, but succumbed. And make a gift today to access the Ticketmaster back-end reservation systems are distributed globally and are! From overseas and I really thought I could n't get into my Ticketmaster account will penalize Ticketmaster ). And make a gift today stand a chance, said Budish, but succumbed. 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