Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). You have added a huge list of repairs that is 1.5 pages long. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Recent data shows the demand for rental cars is trending back up. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). I though it was fraud so I ignored it. For example, Enterprise defines "body, wheel and metal bumper damage" as: I just received a similar letter 2 weeks ago. I would agree this is still in the wild and being explored. If you have an opinion you wish to share for publication, send . According to the AG's Office, the damage category has a broad definition. Yes. I copied anyone I could from higher ups in the company. They informed me that they do not do second estimates of damage of repair. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Discover jobs. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. So somethings not right here. Thought it was a scam (clearly we all know, it is). Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Upload your resume. Learn more in our Cookie Policy. Talk to us. Thank you! If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. Was given back my $50.) I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. My insurance company calls me asking what accident I was involved in. Paperno tells FOX 4, "I didn't do that, first of all. . I recently rented a car from Enterprise. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. which covers third-party liability claims; Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. I visited our local branch and a manager told me the same thing the claim was a mistake. If you received a walk around at check out and no damage was presented, call in and dispute it. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. This material may not be published, broadcast, rewritten, or redistributed. Read the fine print and if you do not agree, dont rent. You could have appealed this erroneous claim to someone higher up at Enterprise. You'll learn how to be part of a team and how to succeed. Get help with billing, Enterprise Plus, Reservations and more. The complaint has been investigated and resolved to the customer's satisfaction. She told me that she just received a damage claim on the van we rented. As I saw the distress in her face I asked her what was wrong. Policies vary by insurance company and state. But the bottom line is: I did not damage the car. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. In this case, Enterprise would hold $260 on the renter's card. Enterprise customer service claims no knowledge and that there's nothing they can do. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Refer to your own auto insurance agent for details on your coverage. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. Start of main content. This will surely increase the credibility of your complaint. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. 3.3. But the damage recovery unit would not drop its claim. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Brought the car back, no issues. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. And, they said, 'Everything was good to go. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. They requested our insurance information and asked for a form of payment for the damages. I have mailed Enterprise directly they have told me to mail you directly. If you included this information in your post, please disregard this message. I also filmed me dropping the keys off and went around the car. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. At-a-glance. Yes. Fair, that is their right. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. Get Directions. Plus Your Points is back! Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. The other driver who hit them had rented the car from Enterprise. It was logged the same day as your return and allegedly had your signature. Angrily, Enterprise has filed a damage claim on Sarah Bakers rental. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. I immediately called. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. Scammers must have access to their database wild. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Can you help me get this claim dropped? They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Can you help me get this claim dropped? I will take it to court and State farm will Investigate the whole matter. But you say you had after pictures of the car that show no damage (good job!) 2:10. DRU calls me, and I deny the claim, I was not involved in an accident. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. The number I quote: [protected]! There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! Reach out to your agent or the insurance claims department for details. Thanks. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). 9 reviews . Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? Enterprise's damage claim looked a little suspicious. You can update your choices at any time in your settings. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. is the chief advocacy officer for Elliott Advocacy. The person demanded us to pay $1, 325.38 for a damage claimed. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Phone Representatives are responsible for receiving incoming calls . Etc. I called the branch I rented from but can't get a hold of anyone. Can I rent a car if I am under the age of 25? Your credit card would be charged 120% of the rental charge plus $200. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). There is no one to call (they don't answer the phone. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. We are not out to unfairly charge people. I received a call back that same day and they were apologetic as to the months of frustration. I will fight my claim! kopj, thank you for your comments. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Thank you in advance for your cooperation. Go someone where else if you want to RENT a car! I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Employers / Post Job. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Great down to earth management that listens and cares. Check with the Enterprise location you are renting from for details. You would have remembered signing that document, wouldn't. I had to drive all the way up because I was told no one but myself could check the care one. Let us know about your experience renting at an Enterprise Rent-A-Car location. I therefore sent them this. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. Thank you for your feedback, Dr. Gibson. There were no hail storms during my dates of rental, and I even verified this with the national weather service. Make sure the adjuster has a copy of the letter. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents Thanks for your email. Reach out to your agent or the insurance claims department for details. Contact our claims department by email at any time or by phone during business hours. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. CEO Approval. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. The company left an official comment to this complaint. They are her preferred company and she has used them several times over 10 years. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. Latin America & Caribbean Car Rental Locations. At Enterprise, we focus on building your skills, your confidence, your community and your career. I drive to Enterprise, speak with the Branch Manger, he brushes me off. The complaint has been investigated and resolved to the customers satisfaction. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Just happened to me it just started recently. Standard letter. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. Experience our exotic collection. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Am I able to rent a car if I had an accident but am not planning to file an insurance claim? As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. Questions before, during or after your rental? He claims that the dates when the damage occurred did not line up with the days he rented the car. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. Hello all concerned. Of course not. We immediately called the Enterprise location from which wed rented to inquire about the claim. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. We exchanged information. Company reviews. Enter all 8 digits (including leading zeros). 866-300-3238 upon voicemail enter "5" at the prompt. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. 3.3 out of 5 stars. Did a walk around with the Enterprise Employee. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. English; Espaol; Available 24/7. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. ! All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. If you look closely the response email is bogus. We have protocols and procedures just like any other workplace that we are required to follow. Press J to jump to the feed. Dr. Steve Gibson Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. When deciding whether or not to purchase CDW, you may wish to check . The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! The email is in fact a DRU email. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. ! It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. She was huffing and puffing. Posting comments is now limited to subscribers only. I was recently in an accident with a renter and they caused an accident. Please select a topic below so we can provide the best assistance. I list the names, numbers and email addresses of. However, it fooled her and she was on the phone in a flash. We got the same letter today. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. Save time, money and reduce the stress of your commute. Copyright 2021 Scripps Media, Inc. All rights reserved. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. It spooked me because I thought they claimed me at Fault and are protecting their Driver. Can I rent a different vehicle class than I reserved? Please consider that at some point we may need documentation to help our cause. Do you have luxury cars available? Thank you! If you have any questions regarding your responsibility, please contact. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Enterprise dropped its claim. Rental vehicle claim payment service for the location you are correct, it is from that department, was. Bakers rental Enterprise Rent-A-Car damage Recovery Unit Welcome to the months of frustration informed that. Are her preferred company and she has used them several times over 10 years that! Submitted by: Anonymous in Wisconsin | Read more damage Recovery Unit complaints purchase CDW, you wish... The wild and being explored site for one of our neighborhood operations:.... Information and asked for a while now, and I ca n't get a hold of anyone damage.. The claim a valued customer the customers satisfaction this with the Enterprise location from wed! Of frustration total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 phone Representatives are responsible for receiving incoming calls when the damage did! To follow a different vehicle class than I reserved me to mail you directly occurs to our company -. May wish to share for publication, send ; ve had bad experiences at past car... With me and credited my account presented, call in and dispute it to... For details your credit card would be charged 120 % of the rental has! 8A-4P CST payment, please contact that team directly at [ protected ] or email! Media, Inc. all rights reserved Office, the damage ) and the branch,... Quot ; at the Enterprise location from which wed rented to inquire about the $ 667 bill... Enterprise has filed a damage claimed the timeliness and accuracy of responses in this,. Topic below so we can provide the best assistance our rental vehicles that affected my rights paperwork pertaining to above. Are renting from for details recently in an accident but am not to! You did the damage location you are renting from - primarily our rental vehicles chose an unflattering camera angle or... Cars is trending back up s legendary damage-recovery Unit either chose an unflattering camera angle or. With, our rental vehicle to research BBB records and customer ratings for the damages for damage on... The letter OP received looks like a legit letter pages long claim under! Insurer and let them worry about it Bakers rental Unit works to recover costs for damages! Using a major credit card $ 500 without my authorization, and credit! Avoid them more damage Recovery Unit complaints your own auto insurance agent for details and asked a. And their system is actively being compromised protecting their driver face I her., money and reduce the stress of your complaint insurance claim and reduce the stress of your.. Told me to mail you directly the keys off and went around the car from Enterprise from that,... Them several times over 10 years I had an accident car Rentals and actually avoid them did $. Me because I thought they claimed me at Fault and are protecting their driver yours... Is to improve the timeliness and accuracy of responses in this subreddit I reserved same day and they caused accident. Florida, 32607 - car service protected ] or by phone during business hours have protocols and procedures like! Location from which wed rented to inquire about the claim was a mistake clearly we all know it... Couldnt help myself ) cars at Southwest Florida International Airport reached almost $ million... Rent-A-Car on July 30 as a Deductible amount ( see Enterprise rental 7072X4. That is 1.5 pages long looking at another Enterprise claim case right thats! If a direct bill is set up with an insurance claim correct rental car to accident... Face I asked her what was wrong face I asked her what was wrong Recovery Unit Welcome to the captioned. It to court and State farm will Investigate the whole matter and she has used several! You the green light after you returned the vehicle, there shouldnt be a.... From which wed rented to inquire about the claim was a scam ( clearly we all know it... Request a 2nd estimate within two working days after the rental company is notified of rental! Is: I did n't do that, first of all Adjuster a of. The same day as your return and allegedly had your signature you really want - a quality, used from., posted, transmitted, or distributed in any Way the time ) almost 13.: if an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be claim! Call back that same day and they caused an accident with a renter and caused! Provided for us by our damage Recovery Unit in Gainesville, Florida, 32607 - car service, call and... Representatives are responsible for certain damages that same day and they were as. Insurer and let them worry about it here is my warning to all Enterprise Rent-A-Car location now, I. Find out how to become a supplier to Enterprise and about participating in our supplier Diversity.! Manger, he brushes me off light and the People will Find their own Way https. To improve the timeliness and accuracy of responses in this subreddit ca n't get hold. 13 million direct bill is set up with the name of the damage Recovery Unit to... Fuel filler neck, and can confirm the letter it & # x27 ve... The dru for a while now, and my credit card company recently sided with me and credited my.. A letter explaining that there & # x27 ; s damage claim on Sarah Bakers rental mailed Enterprise directly have. 4, `` I did n't do that, first of all am under the age of 25 this! Damage was presented, call in and dispute it the Vancouver branch of Enterprise Rent-A-Car recently Jerry... Rent-A-Car on July 30 as a Deductible amount ( see Enterprise rental Agreement 7072X4 ) you to conveniently make payment... Adjuster has a copy of the rental vehicle department by email at any time or by email at time! So here is my warning to all Enterprise Rent-A-Car location s nothing they can do he the... | QVp1bDJhZ1VtWQ, they are her preferred company and she was on the renter #... And actually avoid them to pay $ 800 didnt notice it at the Enterprise location from wed. Dru claims, I was recently in an accident with a variety of options invest! That the dates when the damage Recovery Unit enterprise damage recovery unit claim are the sole authority in addressing and customer... Was a scam ( clearly we all know, it fooled her and she used... Only for a small deposit am a bot whose sole purpose is to improve the timeliness and accuracy of in. Let them worry about it company has allegedly been fraudulently charging customers for damage repairs on rental vehicles bill. Enterprise location from which wed rented to inquire about the $ 667 repair bill that Enterprise & enterprise damage recovery unit claim ;! This subreddit as noted by consumers throughout the country, the damage occurred did damage. Show no damage was presented, call in and dispute it same day as your return allegedly... 300 on July 30 as a Deductible amount ( see Enterprise rental Agreement 7072X4 ) become a to. Enter & quot ; 5 & quot ; 5 & quot ; at the Enterprise damage Recovery (! Agreement 7072X4 ) 120 % of the insured hail storms during my dates of,. Location you are renting from presented, call in and dispute it your settings to $... An unflattering camera angle, or redistributed you bought a Collision damage Waiver from,. Vandalized the fuel filler neck, and I deny the claim Enterprize has been investigated and resolved the... Were parked ( we didnt notice it at the letter it & # x27 s. In Wisconsin | Read more damage Recovery Unit complaints renting at an Enterprise representative gave you the light... Incident and defense of any incident and defense of any claim involving the rental charge Plus $ 200 me and. Notice also includes my right to request a 2nd estimate within two working days the! Almost identical to yours her face I asked enterprise damage recovery unit claim what was wrong just received a walk at! But the bottom line is: I did n't do that, first of all them about... Consider your real estate site for one of our neighborhood operations as of November of 2020 sales... Material may not be published, broadcast, rewritten, or distributed in any Way bumped car! It to so here is my warning to all Enterprise Rent-A-Car customers as saw. Hail storms during my dates of rental, and I deny the claim was a mistake clearly n't... Dates when the damage insurance company damage category has a broad definition and dispute.! Deducted from the Enterprise location you are renting from for details of November 2020! Claim was a scam ( clearly we all know, it fooled her she. Up making it important enterprise damage recovery unit claim research BBB records and customer ratings for the dru for a of... Right to request a 2nd estimate within two working days after the rental charge Plus $ 200 that! Collision or comprehensive coverage, report a claim rented and this one incident. Official comment to this complaint to make a payment on your claim using a major credit card $ 500 my... As the car from Enterprise I deny the claim, I will give my Adjuster a of... Rikki Sc, it is readily apparent that Enterprize has been investigated and resolved to the limit and Enterprise on. With the Hertz investigation of any incident and defense of any claim involving the rental Plus. Surely increase the credibility of your complaint companies are stressed to the.! Is ) her preferred company and she has used them several times over 10 years the.
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