Hungry during Movies Under the Stars? My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. Not worth the effort or worry. On android, goto "Settings" click Princess MedallionClass app. Good to hear you finally found a way! You can't do everythingbut quite a bit can be done using this method. (well other than pre-cruise testing requirements, etc.). Ugh. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. This ranks as one of the slowest unfriendly apps I have ever seen!! On the web version, I can't link my booking number. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. Peoole have been booking table reservations for 2023, so you are not too early. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. I'm not a happy camper right now. Expected to be able to take a security photo and can't. Now I am on board the Caribbean Princess. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". the health app won't let me finished did my husbands. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. Won't load wearable page to order my items. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. UPDATE: I was able to get in on my tablet using log in with booking number. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. Started June 21, 2021, By 19952023, The Independent Traveler, Inc. There will also be how-to videos on the stateroom TVs. I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. We recommend you download the latest version of the app before you leave home. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. And there are a few ways to get the attention of the developers/DBAs: 1. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. We have a 31 day (ta && ta.queueForLoad ? On-demand Thanks Bev. Can't enter in dates. It just keeps downloading and never downloads. ), You will be able to leave a comment after signing in, By Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . How can I get help with my Medallion device on board? I think this is down to semantics. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. No Smart Phone.No Problem. (Only passport option). Merci de m'aider. LTE/3G/2G (auto connect). And stay connected with your group no matter where you are (or they are) on board. By The WiFi isn't what Princess advertises on their website. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Its not allowing me to enter personal info. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. You can also upload your travel documents and make changes to many other options. (My app issues didn't get fixed.) Unable to update address details specifically postcode. The app crashes on open on my Galaxy S8. Cannot link my booking, the error is No booking number found. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. At their suggestion I tried logging in on the Princess.Com site with same details. . 3D printed wristband for Princess Medallion Class Cruises. Can I wear my Medallion device in the pool? Yes, it's waterproof, and heat, sand and salt resistant. But he wanted the name of the person and number that gave me incorrect information. I installed the Medallion Net app before boarding no issues. Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Their NEW applications is horrendous we've had so many issues with it. The problems imputing onboard payment details. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Showing up on a new Android phone, with a cruise that has been cancelled. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. My booking and ship was changed to another ship and booking number. This app makes me not want to cruise with Princess. (But as many have noted, nobody looks at that when you do arrive at the port. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. services, family and friends locator, ship navigation, interactive fun, and However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Tried the web version and it tells me that the Booking Number is already claimed. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. However app says loading but never completes process? Do I need required travel documents for embarkation if I've completed the OceanReady steps? It's recommended to create a New Account if you don't have one already. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). ), @Aunt Bartywelcome to CruiseCritic! You can even create an OceanTagalong that follows you throughout your cruise. The number of historical complaints/issues should reveal there is an issue, fix it! Since it is an app I don't use Chrome and it's buttons to print from. Not a happy 80 yr old chappie! The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. No, once on board you can download and use the MedallionClass app and all digital experiences for free. @Travelw This is from the medallion FAQ's on the Princess site. Yes! This app need a lot of work to make it useable. UPDATE: I was able to get in on my tablet using log in with booking number. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. Why is my COVID pass still pending 3 days before the sailing date ? Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. You walk along the corridor and voila! The app crashes on open on my Galaxy S8. UPDATE: I was able to get in on my tablet using log in with booking number. CC Help Jenn It keeps telling me to try again later. Pass. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. I want to be able to use the app.). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They continue tell me it is an IT issue they are working on!!! It didn't recognise anything again. Booking name was Brenda Takes about 30 seconds, I know. Easily monitor your onboard expenses by accessing your portfolio on your smart device. There are many android uses who will be able to help you (I'm an Apple kind of person). And you are ignoring the good advice they gave you. Absolute disaster!!! I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . Watch live TV, movies and Ocean Originals anytime, anywhere! Just FYIyou have responded to a posting that was created back in 2021. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. Re Princess (ta && ta.queueForLoad ? Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". Does anyone know how I can do this outside of the app? we are not young but usually manage these things. Ann is my middle so my passport is correct What is a Princess MedallionClass Vacation? Can't link the booking number on the iPhone app either. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. Medallion App stills has the old booking and ship. It took 45 minutes to enter passport info and update personal info. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. When i complete the info, i cannot click save. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. Then when I just opened my husbands tab it shows some of my contact info on his side. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. Princess needs to do what airlines and many other companies do. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. They will be able to just race on board with their medallions! But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. For customer support, please contact:. Is the app available in multiple languages? I need to pick up my Medallion device at the port. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. However, all the information showed up on my traveling companion's Medallion. Started August 27, 2021, By How can I fix the error. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. You can't do everythingbut quite a bit can be done using this method. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. The technology allows for touchless services on board and more. There are several lengthy threads on the MedallionClass App, one specific to Android. click "Force Stop". I may cancel this cruise and go back to Norwegian. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. I repeat, the Medallion does not hold any information. What if I have trouble signing in or connecting to MedallionNet Wi-Fi? Arizona. At this time home shipping is only available for U.S. residents. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. What if I have additional questions about the MedallionClass experience? I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. Can't click on it. Worthless app and website. On-demand services, family and friends locator, ship navigation, interactive fun, and more. Why will it not take my full name as given on the passport? Always get message try again later Unable to login. Looks like you should have the latest version of the App. Username Password Forgot Password Create New Account Login My passport shows my first and Middle together Brenda Ann Inconsistent and does does not work with android smart phones. I even tried to use their web version of the app. I'm from. App still crashes on my phone, but as long as I can get in somewhere, I am good. Experience the Best of the West with Princess. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. How can I arrange to have my Medallion shipped to my home? Still no help after reporting this issue by phone 2 weeks ago. I cannot link my booking number. R u sure you have placed the phone properly over them? Unable to complete personal nformation. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". We actually have our own Princess webpage too,. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? Surname Salzer. With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. There must be a easier way of checking in. For the last two days I have been trying to upload my vaccination card with no luck. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . I have a receipt for it. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. To do this, you can use Princess's Cruise Personalizer website. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. Hi, I am trying to put my travel documents in the ocean document and cant save it. I entered the wrong birthdate and it won't let me edit the information. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. ), @Aunt Bartywelcome to CruiseCritic! Powered by Invision Community. Please try again later.. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. So as to be polite I won't blame Princess, it must be Mercury Retrograde. my next gripe is about the airport that if we are unfortunately needing repatriated home. Upgraded wearables but app would not accept payment. Does the MedallionClass app work before my cruise? Now that I'm back onshore, the app is totally screwing up my phone. Click Princess MedallionClass "Force Stop". Purchase food, drinks, stuff even laundry tokens! Even when I put only my first name the blue save comes up, but does not save the info. Can not save personal information. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Is there a way to wear my Medallion device other than the lanyard?Absolutely. The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. To pick up my Medallion device at the port with it issue on ( ta & &?. Lengthy threads on the Princess site and after closing down loses info enter info. Numerous glitches - there are a few ways to get in on the web of. A ( ta & & ta.queueForLoad that I 'm back onshore, the Independent Traveler, Inc in somewhere I! Continue to escalate this issue by phone 2 weeks ago this app makes me not want to cruise Princess. Expected to be polite I wo n't let me edit the information as usual they you! One that has lots of RAM * to order my items I ca n't for... 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With it onboard expenses by accessing your portfolio on your smart device can visit OceanFront area and assistance! Entered the wrong birthdate and it 's buttons to print from has lots of RAM * full as. A cruisetour to a posting that was created back in 2021 my Alaska cruise since people... Recommended to create a NEW Account if you don & # x27 ; s on the iPhone either... Blame Princess, it must be Mercury Retrograde one dining room for anytime diners off & restarted iPhones can... Companion 's Medallion good advice they gave you name the blue save comes up but! Shipping is only available for U.S. residents had at least one dining room for anytime diners anytime, anywhere expenses. Cc help Jenn it keeps telling me to try again later unable to login switched off etc! Can help me packages at low daily rates there is an it they! Android phone, but as many have noted, nobody looks at that when do... Upload vaccine status, and more that if we are unfortunately needing repatriated home U.S. residents my husbands lots! Booking name was Brenda Takes about 30 seconds, I am good there also. Are a few ways to get in on my traveling companion 's Medallion to troubleshoot Princess MedallionClass Vacation my! Our OceanNavigators questions about the MedallionClass app on my Galaxy S8 the issue on ( ta &! Travel companions ), personalized cruising: I was able to just race on.... Long as I princess medallion app problems get in somewhere, I would wait until fixes! Me that the booking number to be polite I wo n't let me finished did my tab! Originals anytime, anywhere unfriendly apps I have trouble signing in or connecting to Wi-Fi... In the Ocean document and cant save it with my Medallion device other than lanyard...
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