Regards Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. That means that there is no possibility to transfer it to your own credit/debit card. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Its the code with 6 letters. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. or do I need to check-in to be able to request a refund? they have twice asked me for my bank details to refund me but this seems to be a stalling tactic WHICH IS BETTER: Exchange Money or Use ATM Abroad? I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. We are very disappointed about this please call me if you have time. not to mention the phone helplineLolno one works for the service departmentseriously. Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. Hotel-only Booking. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Its been 8 months since I request a refund for a cancelled flight in June 2020. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. It promised refunds for flights they canceled during the pandemic. I like to learn new things and love to resolve problems. Monday, 28 Mar 2022. Hi! Same reply all over again stating that Refund is in Process. how many days before i get the refund? Good luck to them. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. Thanks for your comment. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. PRIVACY POLICY But then they keep on rejecting the request stating that contact details does not match with the guests contact!! The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. During March of 2012, Air Asia has decided to scrap the long-haul . On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. Ive submitted my refund application on 20 March 2020 and Im still waiting. Unable to get refund or credit for COVID-19 national travel restriction. Anong no. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. Desired outcome: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. I shall end my rant here.. really disappointed and felt cheated. Yosh Dimen is a full-time travel blogger. Omg same here and then they closed mine! AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. I need your help to process refund ASAP to a duplicate booking caused by your online app. 3:01am. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. is there anything more I can do? AirAsia's chatbot software is ideal for common difficulties reported by customers. Kita jaga kita, we will update if there is any new update from AirAsia X. He is a Chartered Accountant and was an investment banker. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? Airasia did not refund my money after they cancelled my flight. Using live chat with AVA does not work, as well. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. However, I still havent received my money as of now. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. #FOOD AirAsia Food : Singapore hope you get your refund soon! Thank you. Why wont you cancel flights booked before the pandemic? Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. hi! It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. 2 Euphoric_Mist_613 1 yr. ago Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. Given the sheer volume, this is no mean feat. He is terrible to deal with and at this point in time I think will be late for our flight. And I laff at those buy unlimited pass rm 499. It was a bank credit card. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. Your system sucks just return our money. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. I would like to ask if you were able to transfer your refund to your debit? No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. hnliches Problem wie bei 329 anderen. However, there are instances when you will be able to get a refund. Hi! 27th January 2023 (Friday) Refund needed. am i being duped? I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. yes maika.. walng kwenta yan airline na yan. Related reading. Be that as it may, the minister did not clarify whether the refunds . Tired of all their BS. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Much appreciated! ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. I also log in Air asia account to see status refund update. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. +[protected]. Choose YES if everything looks good for you. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the Times like this, i wish i had booked through Cebpac instead. they dont intend to refund thats why its hard to contact them . They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . My request was approved and Im just curious if they are actually paying these as they said they would. Will appreciate your reply. no answers via email. Let it discover your problem and propose the fastest solution. Marami sila arte at wala silang contact number not like cebu pac and PAL . They defraud their customers. I want my 5 luggage tomorrow morning in KLIA2 airport. Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. He has three passions in life: social media, travel, and movies. I have an issue with AirAsia too. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. How long before you will get the full refund? All Rights Reserved. hi, good afternoon. But seeing the horror stories here highly discourages me from proceeding! Cant seem to find out how to get my refund :(. Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Where is my refund airasia? To make it sure i put my self as emergency contact person. Zen Bros Media (002759663-P). GetHuman8130376 AirAsia Jan 28, 2023. I requested for full refund. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . If you fail to make a request within this period, you will not be able to get a refund. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. Payment failure but credit card was charged. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. I have tried to resolve this but they keep closing my case. Create new contact using +60 11-3516 5078 number. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. Looking for answer as well. hi. Tan Sri Tony Fernandes. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). its very disappointing about air asia . All in all, just no. We still havent received our Refund. On the lower right corner of your screen, just look for the floating button with a female avatar. Its taking them too long to process refund. Like many other AirAsia X customers, we are on the same boat. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. However, 10 months is ridiculous. Q. I am disabled, blind / visually impaired or have reduced mobility. We travelled under fresh tickets after full payment. Kindly cancel my booking now. Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. Point : 12000 Air asia are impossible to contact in any way. Please assist to check my credit refund air aisa is suddenly disappear, what happ. Thank you! Frustrated customers chasing AirAsia for refunds. . Confirmation Number: S8UUKN AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Thank you. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! Airasia did not refund my money after they cancelled my flight. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. This is illegal selling, forcing you to spend your money in their company after they cancel the flight. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. I feel sad that we are so much troubled by the unexpected action by the airline. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Hence we requested for refund back to credit car. From 1st March, AirAsia still offers Penang to Kuching flights with a . I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. All flights were since cancelled due to Covid-19 and a full refund requested. Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). The 3months cover that they have emailed was not applied in their system. Flight from Chennai to KLIA 2 0 Kunden folgen diesem. Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. I have been receiving email from airasia in year 2021 on the credit point refund. This button displays the currently selected search type. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. My flight was cancel also. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. You may be asked your contact information and other details. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. Submit a complaint and get your issue resolved. Hope this helps us all. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', On the next menu, choose AIRASIA NEW REFUND REQUEST. Share your photos and videos with others to prove the truth of your words. 6 months and still no refund. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. what if I paid thru Cebuana Lhuiller. You can read the full FAQ on the AirAsia X Travel voucher here. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. Have you heard any official updates from AirAsia? And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? 2. A chat box will appear. Hi, i already requested the full refund last month. Desired outcome: Is there any way that i could transfer it to my Debit Card? 2020 AirAsia Group Berhad. Any update regarding your refund request? Hi, were you able to get your refund? This is too stressful. We only realise when we reach home because it was covered by luggage cover. All applicable laws apply and will be enforced. Its around and around and around situation with them. I have been trying to contact AirAsia for support and assistance on my booking. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. Its been TEN months..I havent received my money. Download. Submit a complaint to AirAsia and receive as much as 600 per passenger. How irresponsible AIR ASIA AIRLINES is. Air Asia has been encountered the high fuel cost problems for these years. Air Asia refund - More question. Your comment is now queued for moderation! Thank you na lang? Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. Is nt it your fault 1 / 10 hello.. Received an email on 23/7/201 that my point would be extended to 3 years. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. Follow AVAs next instructions. This complaint was posted by a verified customer. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes.
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